Support

Help & answers

How do I restore my purchase?

Open the app, tap the PRO button on the home screen, and tap Restore Purchases at the bottom of the page. As long as your device is signed in with the same Apple ID you bought with, Pro unlocks again at no charge. This works on a new phone and after reinstalling.

What is free, and what does Pro include?

The beginner (A1) vocabulary is free across all 17 topics, with quizzes, spaced repetition, and daily goals. Ikasi Pro is a single one-time purchase that unlocks everything: all levels (A1 to B2), every topic, every game, and all future vocabulary updates. No subscription, no recurring charges.

How does the 7-day free trial work?

The trial gives you full Pro access for 7 days. No payment method is charged, and it never converts into a purchase automatically. When it ends, you simply return to the free tier.

How do refunds work?

Purchases are processed by Apple, so refunds go through Apple as well: visit reportaproblem.apple.com, sign in, and request a refund for the purchase.

Will my progress transfer to a new device?

Your purchase always transfers (see Restore Purchases above). Your learning progress, streaks, and word memory are stored only on your device, so they do not move between devices or survive deleting the app. There is no account and nothing is stored on our servers.

Does the app work offline?

Yes, fully. The vocabulary ships inside the app, and updates download automatically when you are online.

Found a mistake in a word?

Tell us! Our vocabulary is checked against Xuxen, the spellchecker built on the Basque Language Academy's standards, but Euskara has real regional variation and we take corrections seriously. Email the word and what you believe is wrong to hello@ikasiandgo.com.